Help center
Frequently Asked Questions
Find clear answers about tutors, lessons, payments, and your Speekly account.
For students
Helpful answers to get you moving forward.
How do I find the right tutor?
Use Find a Teacher to filter by subject, language, availability, price, and teaching style. Review each profile, then message a tutor or book a trial lesson.
Can I try a lesson before committing?
Many tutors offer an introductory lesson. Check the tutor’s profile for their trial option and use the booking flow to choose a time that works for you.
How do I book or reschedule a lesson?
Open your lesson or tutor conversation, select an available time, and confirm the booking. If plans change, use your dashboard to request a change as early as possible.
Where can I join my online lesson?
Your upcoming lessons are listed in your dashboard. Open the lesson shortly before its start time and use the Join lesson button.
What if a lesson does not meet my expectations?
Start by messaging your tutor so you can agree on a better approach. If you still need help, contact support with the lesson details.
For teachers
Helpful answers to get you moving forward.
How do I become a tutor?
Complete the tutor application, add your experience and subjects, and submit it for review. You will be notified when your profile is ready for students.
How should I set my availability?
Keep your calendar current in teacher settings. Only offer times you can reliably teach, and update availability before making changes to existing commitments.
How do I receive lesson requests?
Students can book available times or contact you through your profile. Check your dashboard and notifications regularly so you can respond promptly.
How do payouts work?
Your earnings and payout status are shown in your teacher dashboard. Make sure your payout details are complete before your first eligible payout.
What should I do if I need to cancel?
Notify the student as soon as possible and use your dashboard to manage the booking. Repeated late cancellations may affect your profile standing.
Payments & billing
Helpful answers to get you moving forward.
Which payment methods can I use?
Available payment methods are shown securely at checkout and may vary by country. You will always see the total before confirming a purchase.
When am I charged for a lesson?
You will see the charge timing and amount during checkout. Confirmed lesson and package payments appear in your account’s billing history.
How do refunds work?
Refund eligibility depends on the booking and cancellation details. Contact support with your booking reference so the team can review your request.
Where can I find receipts?
Your payment history and available receipts are in your account or dashboard billing area.
Lessons & scheduling
Helpful answers to get you moving forward.
How do I join my online lesson?
Your upcoming lessons appear in your dashboard. Open the lesson shortly before its start time and select Join lesson.
Can I reschedule a lesson?
Open the booking from your dashboard and request a new available time. Please make any changes as early as possible.
What happens if my tutor is unavailable?
Your tutor should let you know promptly and help arrange another time. Contact support if you need help with a confirmed lesson.
Account & safety
Helpful answers to get you moving forward.
How do I reset my password?
Use the Forgot password link on the sign-in page. We will send instructions to the email address associated with your account.
How do I update my profile?
Open your profile or account settings to update your name, photo, contact details, and learning preferences.
How is my information protected?
We use secure account and payment flows. Keep your password private, use a unique password, and report anything suspicious to support right away.
How do I report an issue?
Use the support page to send the relevant booking, payment, or account details. Screenshots and dates help the team resolve issues faster.
Ready to start learning?
Find the tutor who fits your goals, schedule, and learning style.